BORIA Warranty

BORIA Paris Warranty & Commitment

At BORIA Paris, each piece of jewelry is designed as a timeless item, intended to accompany you every day.
We are committed to offering impeccable quality and service that meets your expectations.

✨ Our Quality Commitment

All our 925 sterling silver and 750 gold jewelry undergoes rigorous inspection before shipping.
We meticulously select our materials to guarantee brilliance, durability, and wearing comfort.

🇫🇷 Compliance & Hallmarking

All BORIA Paris jewelry complies with current French legislation.

  • Our precious metal jewelry is hallmarked in accordance with legal requirements
  • Gold and silver purities are strictly adhered to (925 for silver, 750 for gold)
  • Our products meet the standards for the commercialization of precious metals in France

This hallmark is a guarantee of authenticity, quality, and transparency.

🛡️ BORIA Paris Warranty

Jewelry (structure & metal)

  • Warranty: 6 months
  • From the date of purchase

Covers:

  • Manufacturing defects
  • Soldering problems
  • Defective clasp
  • Abnormal breakage under normal conditions of use

💎 Set Stones

  • Warranty: 3 months
  • From the date of purchase

Covers:

  • Stone loss due to a setting defect
  • Initial mounting defect

✔️ What We Cover

Under warranty, BORIA Paris commits to offering you:

  • A free repair
  • An exchange (if repair is not possible)
  • Or an appropriate commercial solution

Each request is carefully reviewed to provide you with the best solution.

⚠️ Return shipping costs may be the responsibility of the customer depending on the situation.

❌ Warranty Exclusions

The warranty does not cover:

  • Natural wear and tear (micro-scratches, loss of luster, etc.)
  • Natural oxidation of silver
  • Shocks, drops, or snags
  • Improper use or lack of maintenance
  • Contact with chemicals (perfume, chlorine, cosmetics, etc.)
  • Modification or repair carried out outside Boria Paris
  • Loss of a stone after the warranty period

💎 Tips to Preserve Your Jewelry

To maintain the beauty of your jewelry over time:

  • Remove them before sports, showering, or sleeping
  • Avoid contact with water and chemicals
  • Store them individually in their case
  • Clean them regularly with a soft cloth

Well-maintained jewelry is lasting jewelry.

📦 Warranty Procedure

For any request, contact our customer service with:

  • Your order number
  • A photo of the jewelry concerned
  • A description of the problem

📧 contact@boriaparis.com

After receiving your request, we will inform you of the next steps as soon as possible.

🤍 After-Sales Service

Even beyond the warranty period, BORIA Paris remains by your side:

  • Repairs possible upon quote
  • Personalized care advice
  • Dedicated support

🖤 Our Promise

Choosing BORIA Paris means choosing jewelry designed to last,
but also a brand that supports you over time.

Your satisfaction is at the heart of our every attention.